The Company is in the hospitality industry, which demands top service from two key non-capital resources: our employees and our reservation / property management systems ("PMS"). A key measure of our success in these areas is guest feedback, which is monitored by our franchisor and reported to us monthly allowing us to benchmark our performance against other same-brand hotels across the Americas. When certain scores fall below pre-set levels corrective action is immediately instigated.
The Company invests heavily in its employees, ensuring they have the proper training to understand and carry out their appointed duties. By offering competitive compensation and a good work environment, the Company has been successful in attracting and retaining a very competent workforce.
Reservation systems are owned by the franchisors and we pay a monthly fee for being included on the system. PMS, which help maximise RevPAR, are owned by the Company and in the first half of 2006 we replaced the PMS at both of our hotel properties in order to provide the latest technology to our sales departments. 
